Online Service: File a Report

1

Email* This field is required.

example@example.com

2

Name* This field is required.

First Name

Last Name

3

Phone* This field is required.

5

Do you know your Job Number?* This field is required.

Yes

No

6

Job Number* This field is required.

7

Job / Event Information* This field is required.

Information such as event name, to help us locate the order.

8

Type of Report* This field is required.

Damage

Missing

Loss

9

When was the damage noticed?* This field is required.

Upon Delivery

After Delivery

10

Do you have a stock / asset number?* This field is required.

YES

NO

11

Damaged item asset number:* This field is required.

12

Damaged item description* This field is required.

13

Type of damage* This field is required.

Physical (cracked, broken, dented)

Cosmetic (scratches, marks)

Functional (not working)

Missing parts

Other

14

Estimated severity* This field is required.

Minor (usable)

Moderate (partially usable)

Severe (not usable)

15

Describe the damage* This field is required.

16

Was the packaging damaged?* This field is required.

YES

NO

17

Was the item installed/used before damage was noticed?* This field is required.

YES

NO

18

Date and time damage was discovered* This field is required.

Date

Hour

Minutes

19

Upload photos of the damage* This field is required.

Drag and drop files here

Select files to upload

20

Upload packaging photos* This field is required.

Drag and drop files here

Select files to upload

21

When was the missing item noticed?* This field is required.

Upon Delivery

After Delivery

22

Date and time missing item was discovered* This field is required.

Date

Hour

Minutes

23

Was the packing list reviewed?* This field is required.

Yes

No

24

Was the missing item listed on the packing list?* This field is required.

Yes

No

25

Have all packages in this delivery been opened and checked?* This field is required.

Yes

No

Not sure

26

Did the package appear sealed when you received it?* This field is required.

Yes

No

Not Sure

27

Did the packaging appear undamaged and unopened?* This field is required.

Yes

No

Not Sure

28

Did you open and unseal the delivery yourself?* This field is required.

Yes

No

Not sure

29

Who opened the delivery? * This field is required.

30

Date of Incident* This field is required.

31

What's missing?

32

Do you have a stock / asset number of the missing item?* This field is required.

YES

NO

33

Missing item asset number:* This field is required.

34

Missing item description* This field is required.

35

Missing item notes* This field is required.

Please describe the damage and how the incident occurred.

36

Do you have a stock / asset number of the lost item?* This field is required.

YES

NO

37

Lost item asset number* This field is required.

38

Lost item description* This field is required.

39

When was the item discovered lost?* This field is required.

Date

Hour

Minutes

40

Did you file a police report?* This field is required.

Yes

No

41

Upload the police report* This field is required.

Drag and drop files here

Select files to upload

Max. file size: 10.6MB

42

Where do you believe the item may have been lost?* This field is required.

Enter the address and, if possible, the room or area where the item was last seen

43

Is there anything else you’d like to share?* This field is required.

Any details that could help us investigate or assist in the recovery of the item(s).

44

Location of Incident (optional)

Street Address

Street Address Line 2

City

State / Province

Postal / Zip Code

Country

45

Did you protect the device from being lost?* This field is required.

Yes

No

46

File Upload (optional)

Drag and drop files here

Select files to upload

Max. file size: 10.6MB

Please upload any supporting documents or pictures.

47

Terms and Conditions* This field is required.

48

Would you like us to arrange a replacement for this missing item?* This field is required.Note: For urgent replacements: If this request is submitted outside of business hours, please call our office directly after the submission of this report to ensure a timely response.)

Yes, urgently (Event impacted)

Yes, but not urgent

No, not required

49

For urgent replacements: If this request is submitted outside of business hours, please call our office directly after the submission of this report to ensure a timely response.

50

Should the replacement be delivered to the same address as the original order?* This field is required.

Yes

No

51

Enter the delivery address for the replacement* This field is required.

Street Address

Street Address Line 2

City

State / Province

Postal / Zip Code

Country

52

Business name (optional)

53

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